Shipping + Returns

LOCAL SHIPPING (AUSTRALIA/NEW ZEALAND)
     
  • All orders are processed within 1-2 business days of purchase.
  • Free Shipping for all orders over $150
  • All local orders are shipped via Fastway Express Courier Service, CouriersPlease or Australia Post depending on your location.
  • Tracking details will be emailed upon dispatch.
  • Orders will be received within 2-5 business days from dispatch.
INTERNATIONAL SHIPPING
     
  • All orders are processed within 1-2 business days.
  • Free Shipping for all international orders
  • All European orders will be shipped from within the EU.
  • Please note we cannot ship Internationally to PO Boxes.
  • Shipped via DHL Express or TNT
  • Tracking details will be emailed upon dispatch.
  • Orders will be received within 3-10 business days from dispatch.

DUTIES AND TAXES

All international orders are sent on a DDU (Delivery Duty Unpaid) service. Product prices displayed are exclusive of destination taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. AM Eyewear is unable to advise the amount this may be and advise you to contact your local customs office if you require further information.

 

WARRANTY

AM Eyewear frames are covered by a 12-month warranty against manufacturer and part faults only. All items deemed faulty under our warranty terms will be repaired or replaced. Every AM Eyewear frame is quality controlled and hand checked before being dispatch to you.

RETURN AND REFUND POLICY

    Return for an instant refund with

    Enter details below to get started

    How to use Refundid

    • Enter your details

      Enter your details into the form below and fill out the Refundid form

    • Receive your refund

      Once completed, receive your full refund instantly

    • Ship your return back

      Ship your return back to the retailer using the provided return slip or an alternative method

    You must have an Australian number and your items must be eligible for a refund to use Refundid

    Return for an exchange, store credit or normal refund

    To start a return, please email us at info@ameyewear.com before shipping it back.

    • Your item(s) should be sent back to us within 30 days of receipt.
    • Returns outside of time frame may be accepted at the discretion of AM Eyewear.
    • Merchandise must not be worn or damaged.
    • Merchandise must be returned in its original packaging.
    • Items that are deemed damaged will not qualify for a refund/exchange.
    • You will be required to cover all postage costs to return an item. AM Eyewear is not responsible for any damage occurred to the item during return postage and it is advisable to ensure adequate packing is used.
    • Sale/ Discontinued items cannot be returned for refund or exchanged.